Legal Disclosures & Governance

I. Privacy Policy

NodeVantas ("we," "our," or "us"), registered at Calle Reyes Católicos, 24, 18001 Granada, Granada, Spain, is committed to protecting the privacy and personal data of our clients, partners, and website visitors. This Privacy Policy describes how we collect, use, store, and protect your information when you interact with our services, visit our website, or communicate with us at [email protected].

We collect personal information that you voluntarily provide when filling out our consultation forms, including your full name, email address, phone number, company name, and project details. We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, referring URLs, and pages visited. This data is collected through standard web server logs and cookies to help us understand how visitors interact with our platform.

Your personal data is processed on the legal basis of consent (when you submit a form) and legitimate interest (for website analytics and service improvement). We use your information exclusively for the purposes of responding to your inquiries, delivering contracted services, maintaining communication regarding ongoing projects, and complying with legal and tax obligations under Spanish and European Union law.

We do not sell, rent, or trade your personal information to third parties. Your data may be shared with trusted service providers who assist us in operating our business, such as cloud hosting providers, email delivery services, and payment processors, all of whom are contractually bound to protect your data in accordance with GDPR requirements. All personal data is stored within encrypted European Union-hosted infrastructure in compliance with ISO/IEC 27001 information security standards.

You have the right to access, rectify, erase, restrict processing, and port your personal data under the General Data Protection Regulation (EU) 2016/679. To exercise any of these rights, please contact our data protection officer at [email protected]. We will respond to all data subject requests within 30 days as required by law. You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) if you believe your data has been handled in violation of applicable regulations.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable tax and commercial record-keeping laws. When data is no longer needed, it is securely deleted or anonymized. Our website uses functional cookies to enhance your browsing experience and analyze site traffic. You can manage cookie preferences through your browser settings.

II. Terms of Service

These Terms of Service govern the use of all services provided by NodeVantas, registered at Calle Reyes Católicos, 24, 18001 Granada, Granada, Spain. By engaging our services, submitting a consultation request, or accessing our website, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.

All services provided by NodeVantas are delivered according to the scope, timeline, and pricing specified in individual Statements of Work (SOW) or project proposals issued to each client. These proposals become legally binding agreements upon written acceptance by both parties. NodeVantas reserves the right to modify service offerings, pricing structures, and terms at any time, though such changes will not affect previously accepted engagements.

Upon complete settlement of all agreed commercial invoices, NodeVantas assigns all worldwide intellectual property rights in the client-specific software deliverables, source code, configurations, design assets, and documentation directly to the Client. NodeVantas retains no rights over completed deliverables after final payment. However, NodeVantas reserves the right to use anonymized case studies, aggregated performance metrics, and general architectural patterns for marketing and portfolio purposes, unless explicitly objected to in writing.

Clients are responsible for providing accurate and timely information necessary for project delivery. Delays caused by client-side information gaps may result in adjusted timelines without affecting the agreed pricing. All project deliverables undergo quality assurance testing before handover. Clients have a 14-day review period following delivery to report defects or request reasonable adjustments within the original scope.

Either party may terminate an engagement with 14 days' written notice. In the event of termination, the Client is obligated to pay for all work completed up to the date of termination. NodeVantas will deliver all completed work-in-progress materials within 7 business days of termination notice. Confidential information exchanged during the engagement remains protected under the confidentiality provisions outlined below and survive termination of the agreement.

III. Cookie Policy

CookPolicy explains how NodeVantas, registered at Calle Reyes Católicos, 24, 18001 Granada, Granada, Spain, uses cookies and similar tracking technologies when you visit our website. By continuing to use our website, you consent to the use of cookies as described in this policy. You may revoke your consent at any time by clearing your browser cookies or adjusting your browser settings.

Cookies are small text files placed on your device when you visit a website. We use cookies for three primary purposes: to ensure the basic functionality of our website, to remember your preferences and settings, and to analyze website traffic and user behavior for the purpose of improving our services. We do not use cookies for advertising or cross-site tracking purposes.

The specific cookies we employ include essential session cookies that maintain your browsing state as you navigate our site, preference cookies that remember your cookie consent choices, and analytics cookies that help us understand how visitors interact with our pages. Analytics data is aggregated and anonymized, meaning it cannot be used to identify individual visitors.

Our website may contain embedded content from third-party services such as Google Maps. These third-party services may set their own cookies on your device when you interact with the embedded content. We do not control the cookie practices of third-party services and encourage you to review their respective privacy policies. You can manage cookie preferences through your browser settings, including the ability to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.

IV. Refund & Reimbursement Policy

NodeVantas, registered at Calle Reyes Católicos, 24, 18001 Granada, Granada, Spain, stands behind the quality of our cloud engineering, CI/CD automation, and infrastructure services. This Refund Policy outlines the conditions under which refunds or reimbursements may be issued for services rendered.

For fixed-price projects defined in an accepted Statement of Work, clients may request a full refund if cancellation occurs within 48 hours of project initiation and before any substantive work has commenced. If cancellation occurs after work has begun, the Client is entitled to a proportional refund based on the percentage of undelivered milestones, calculated against the total project value. Work completed and delivered prior to the cancellation request is non-refundable.

For monthly retainer agreements such as the 24/7 Infrastructure SLA service, clients may cancel at any time with 30 days' written notice. No refund is provided for the current billing cycle in which the cancellation notice is given, but no further charges will be incurred. Refunds for retainer services are calculated on a pro-rata basis for any prepaid period extending beyond the 30-day notice window.

In the unlikely event that delivered work materially fails to meet the specifications agreed upon in the Statement of Work, the Client must submit a written defect report within 14 days of delivery. NodeVantas will investigate the claim and, if substantiated, will either remedy the deficiency at no additional cost or issue a partial refund proportional to the affected scope. Disputes arising from refund requests will be resolved in accordance with the applicable laws of Spain and the European Union.

All refund requests must be submitted in writing to [email protected]. Approved refunds will be processed within 14 business days using the original payment method. NodeVantas reserves the right to deduct reasonable administrative costs from refund amounts where applicable. This refund policy does not affect your statutory consumer rights under EU directive 2011/83/EU.